We follow a triple packaging system as per WHO guidelines, wherein a barcoded vial is the primary receptacle, a thermocol box with frozen cool packs is the secondary receptacle and an outer cardboard box is the tertiary receptacle. The samples are transported in sealed containers and evaluated for factors such as temperature, hemolysis, clotting, non-barcoded samples, leakages, lipemia and wrong vials. Only samples passing through pre-analytical checks are processed.

A doctor’s prescription is not required for availing any preventive healthcare package. However, in case of any illness, the patient is advised to consult their physician before booking tests/profiles.

Once the specimen(s) are collected, including transit time and processing time, soft copy reports would be sent to your registered email ID within 24 to 48 hours. If you have opted for hard copy reports by paying extra at the time of booking (exclusive of the test/package cost), the reports would be delivered in 3 to 5 days after samples are processed. You would be notified via SMS once the soft copy of report(s) is sent to your registered email ID and hard copy report(s) are dispatched to your address with tracking details.